FAQ

If you're traveling with a group of 10 or more, our sales team will guide you through the entire process. María José Acevedo, our group specialist, will assist you with every detail. We also create personalized booking links so your guests can easily reserve at the agreed rate—perfect for weddings, conferences, or special events.

Our hotel offers event spaces for up to 700 guests, private meeting rooms, customizable setups, and full tech support. We also manage room blocks for groups—whether your event is held at the hotel or another venue in Cartagena. Social celebrations, anniversaries, and birthdays are also welcome, with group booking options and one-of-a-kind experiences tailored just for your event.

Our main ballroom, Aguamarina, can accommodate up to 700 guests. We also offer 10 versatile meeting rooms, including executive boardrooms and oceanview spaces—perfect for private events, breakfasts, luncheons, or personalized check-in sessions.

Yes, you can request a room block for your group. Just email us at maria.acevedo@ihg.com to receive a personalized proposal based on your event’s dates and specific needs.

Without even leaving the hotel, we offer authentic experiences such as:

• Rum tastings or Caribbean mixology sessions with our in-house mixologist
• Local cooking classes with our executive chef
• Themed oceanfront dinners with live music
• Wellness sessions including yoga, Pilates, or barre
• Cultural activations like drum shows or traditional folk dance

All thoughtfully designed to enhance your group’s experience in Cartagena.

Yes, we do. We have extensive experience providing catering at historic locations in Cartagena, such as bastions, colonial homes, and iconic plazas. We also cater more intimate gatherings—always delivering the same high standards of quality as we do in the hotel.

Absolutely. We’d be happy to arrange a site inspection so you can tour the spaces, explore our event rooms, and enjoy a tasting of our culinary offerings. We’re ready to show you how we bring unforgettable events to life.

We’re in a prime location—just 15 minutes from Rafael Núñez International Airport, 8 minutes from the historic city center, and right across from the beaches of Bocagrande. We’re also only 5 minutes from Cartagena Bay, making it easy to get around and reach the city’s most iconic spots.

We offer a versatile Banquet Kit that allows you to customize menus based on the type of event, group style, and dietary preferences. Our options are fresh, healthy, and can be tailored to special diets such as vegetarian, vegan, or gluten-free.

Yes. If you’re planning monthly meetings, ongoing training sessions, or annual events, we’ll support you with special rates, tailored logistics, and bookings aligned with your calendar. Reach out to us at maria.acevedo@ihg.com to get started.

Yes. We offer a curated selection of private culinary experiences, including rum tastings, themed Caribbean dinners, interactive food stations, and activities designed to easily fit into your event schedule—all without leaving the hotel.

Absolutely. Our Oceanika Room offers panoramic ocean views—perfect for ceremonies, executive luncheons, or wellness sessions. You can also choose our VIP poolside terrace, ideal for private tastings or more intimate celebrations.

Yes, we do. In addition to our event rooms, we offer unique spaces such as:

• The Sunset Pool Terrace
• VIP poolside areas
• Panoramic rooftop terrace on the 15th floor
• Speakeasy-style kitchen areas
• Mezzanines

Yes, we do. We tailor our menus to your group’s needs—whether vegetarian, vegan, gluten-free, or with specific dietary restrictions. Our culinary team is trained to ensure great flavor, presentation, and variety in every option.

Yes, we do. We offer preferred rates for event attendees, whether the event is held at our hotel or at another venue in the city. We also create personalized booking links to make managing your group easier.